Question 1

Do you accept walk-ins?

Accepted Answer

Yes! All of our locations welcome walk-in patients. No appointment is necessary for urgent care visits.

Question 2

Do you accept Medi-Cal?

Accepted Answer

Yes, we accept Medi-Cal, Medicare, most major PPO plans, and self-pay patients. Contact us to verify your specific plan.

Question 3

What are your hours?

Accepted Answer

Our El Cajon locations are open Mon-Fri 9AM-9PM and Sat-Sun 9AM-2PM. National City and San Ysidro are open Mon-Fri 9AM-6PM.

Question 4

Do you offer mental health services?

Accepted Answer

Yes! We offer individual therapy, couples counseling, family therapy, trauma-informed care, and refugee-informed mental health support — all by appointment.

Question 5

What languages do you speak?

Accepted Answer

Our staff speaks Arabic, English, Spanish, Romanian, Russian, Kurdish, Chaldean, Chinese, and French — 9 languages to serve our diverse community.

Question 6

Can I book a virtual appointment?

Accepted Answer

Yes! We offer virtual visits via Microsoft Teams. Book online and receive your meeting link via email or text message.

Question 7

How long is the typical wait time?

Accepted Answer

Most patients are seen within 15-20 minutes. Check our website for real-time wait estimates at each location.

Question 8

Do I need insurance to be seen?

Accepted Answer

No! We welcome all patients regardless of insurance status. We offer competitive self-pay rates and accept most major insurance plans.

Palm Urgent Care – San Ysidro

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Frequently Asked Questions