Telehealth & Virtual Visits
at Palm Urgent Care – San Ysidro
601 E San Ysidro Blvd, San Ysidro, CA 92173
What Is Telehealth & Virtual Visits?
A telehealth visit connects you with a Palm Urgent Care provider over secure video, so you can be seen without leaving home, work or school. Virtual visits work well for many common concerns: cold and flu symptoms, allergies, rashes, pink eye, urinary symptoms, medication refills, lab result reviews and mental health check-ins. You book the same way you book an in-person visit, join from a phone or computer, and get a treatment plan, and a prescription when appropriate, sent to your pharmacy. If the provider determines you need hands-on care, we convert your visit to an in-person appointment at the nearest Palm location the same day whenever possible.
What's Included
What to Expect
Book online or by phone and receive a secure video link
Join from any phone, tablet or computer, no app required
Talk through your symptoms with a licensed provider
Get your plan, prescriptions and follow-up steps before you hang up
When to Visit
Choose telehealth when your concern does not need a physical exam: cough, sore throat, congestion, seasonal allergies, mild rashes, pink eye, medication questions, refills and follow-ups. For chest pain, trouble breathing, severe injuries or anything that feels like an emergency, call 911 or go to the nearest emergency room.
Why Choose Palm Urgent Care
Palm pairs virtual convenience with real local clinics. If a video visit is not enough, you are minutes from one of our 4 San Diego County locations and your record follows you. Our providers speak 9 languages, and we accept Medi-Cal, Medicare and most major plans.
Frequently Asked Questions
How much does a telehealth visit cost?
Telehealth visits are billed like regular office visits. We accept Medi-Cal, Medicare and most major insurance plans, and we offer self-pay rates if you are uninsured. Call (619) 354-6494 for a quote before your visit.
Can the provider prescribe medication during a video visit?
Yes. When clinically appropriate, prescriptions are sent electronically to your preferred pharmacy during the visit. Some medications, including most controlled substances, require an in-person evaluation.
What do I need to join a telehealth visit?
A phone, tablet or computer with a camera, a stable internet connection, and a quiet place to talk. We send a secure link before your appointment; there is no app to install.
What if the provider decides I need to be seen in person?
We schedule you at the nearest Palm location, the same day whenever possible, and your telehealth notes carry over so you never repeat your story.
Insurance Accepted
Self-pay patients welcome. Competitive rates available.
Ready for Telehealth & Virtual Visits?
Walk in today or book ahead — no referral needed.