Frequently Asked Questions
Palm Urgent Care – San Ysidro — San Ysidro, CA
Do you accept walk-ins?
Yes! All of our locations welcome walk-in patients. No appointment is necessary for urgent care visits.
Do you accept Medi-Cal?
Yes, we accept Medi-Cal, Medicare, most major PPO plans, and self-pay patients. Contact us to verify your specific plan.
What are your hours?
Our El Cajon locations are open Mon-Fri 9AM-9PM and Sat-Sun 9AM-2PM. National City and San Ysidro are open Mon-Fri 9AM-6PM.
Do you offer mental health services?
Yes! We offer individual therapy, couples counseling, family therapy, trauma-informed care, and refugee-informed mental health support — all by appointment.
What languages do you speak?
Our staff speaks Arabic, English, Spanish, Romanian, Russian, Kurdish, Chaldean, Chinese, and French — 9 languages to serve our diverse community.
Can I book a virtual appointment?
Yes! We offer virtual visits via Microsoft Teams. Book online and receive your meeting link via email or text message.
How long is the typical wait time?
Most patients are seen within 15-20 minutes. Check our website for real-time wait estimates at each location.
Do I need insurance to be seen?
No! We welcome all patients regardless of insurance status. We offer competitive self-pay rates and accept most major insurance plans.
Quick Reference
Hours
Still have questions?
Call us or walk in — our multilingual staff is happy to help.